Privacy Notice
At Wellspring Therapy and Training, we are committed to protecting your privacy and ensuring the security of your personal information. This notice outlines how we collect, use, and safeguard your personal data when you enquire about our counselling services and throughout your therapy sessions.
Information collection and legal basis
We collect personal information about you when you enquire about our counselling services, including contact details, availability, and other relevant personal information. The collection of your data during initial enquiries and therapy sessions is justified under the legal basis of performance of contract. The processing of your special category data is conducted based on your consent.
Your personal information will only be used to provide you with our services and to give you information relating to our services. We will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, a safeguarding concern, or a perceived risk of harm.
Storage and Retention:
Your privacy and the security of your data is important to us. All information collected during counselling sessions is securely stored in accordance with legal obligations and best practices. We carefully assess the necessity of data retention, considering the sensitivity of the information and the potential impact on individuals. Our retention periods are based on compliance with legal obligations and the necessity to keep the data for potential legal claims or regulatory requirements.
Data Subject Rights:
As a data subject, you have rights regarding your personal data. These include the right to access, rectify, erase, or restrict the processing of your data. We are committed to respecting and facilitating the exercise of these rights. If you have any questions or concerns about our privacy practices or this Privacy Notice, please contact:
Wellspring Therapy and Training, Wellspring House, 78 High Street, Starbeck, Harrogate, HG2 7LW
Tel. 014237 881 881/ email office@wellspringtherapy.co.uk
or contact our Data Protection Officer, Richard Lewis-Ogden, email DPO@bywaterkent.co.uk.
Data Security:
We employ a range of technical and organisational measures to ensure the security and confidentiality of your personal data. These measures include encryption, access controls, and security measures to mitigate risks and prevent unauthorized access, disclosure, or alteration of your information.
Communications in connection with our service may be sent by e-mail. For ease of use and compatibility, communications will not normally be sent in encrypted form. E-mail, unless encrypted, is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus free.
We will do our utmost to resolve any concerns you have, but if these are not resolved to your satisfaction you may choose to contact the Information Commissioner’s Office.
