Policies

Privacy Notice

At Wellspring Therapy and Training, we are committed to protecting your privacy and ensuring the security of your personal information. This notice outlines how we collect, use, and safeguard your personal data when you enquire about our counselling services and throughout your therapy sessions.  

Information collection and legal basis 

We collect personal information about you when you enquire about our counselling services, including contact details, availability, and other relevant personal information. The collection of your data during initial enquiries and therapy sessions is justified under the legal basis of performance of contract. The processing of your special category data is conducted based on your consent.  

Your personal information will only be used to provide you with our services and to give you information relating to our services. We will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, if there is a safeguarding concern, or a perceived risk of harm.  

Storage and Retention: 

Your privacy and the security of your data is important to us. All information collected during counselling sessions is securely stored for up to 7 years, in accordance with legal obligations and best practices. We carefully assess the necessity of data retention, considering the sensitivity of the information and the potential impact on individuals. Our retention period is based on compliance with legal obligations and the necessity to keep the data for potential legal claims or regulatory requirements. 

Data Subject Rights: 

As a data subject, you have rights regarding your personal data. These include the right to access, rectify, erase, or restrict the processing of your data. We are committed to respecting and facilitating the exercise of these rights. If you wish to withdraw your consent for the processing of your personal data, you may do so at any time.  

If you wish to exercise your rights, please email operations@wellspringtherapy.co.uk .

Data Security: 

We employ a range of technical and organisational measures to ensure the security and confidentiality of your personal data. These measures include encryption, access controls, and security measures to mitigate risks and prevent unauthorized access, disclosure, or alteration of your information. 

Communications in connection with our service may be sent by e-mail. For ease of use and compatibility, communications will not normally be sent in encrypted form. E-mail, unless encrypted, is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus free. 

We will do our utmost to resolve any concerns you have, but if these are not resolved to your satisfaction you may choose to contact the Information Commissioner’s Office.  

Policies

Safeguarding Children

Safeguarding Adults

Whistleblowing Policy

Complaints Policy

Wellspring House

78 High Street, Starbeck
Harrogate, HG2 7LW

01423 881 881

Opening times

Monday 9am - 8.30pm
Tuesday 9am - 8.30pm
Wednesday 9am - 8.30pm
Thursday 9am - 8.30pm
Friday 9am - 4pm
Saturday & Sunday Closed

We work to the British Association for Counselling and Psychotherapy (BACP) Ethical Framework for Good Practice and the Association of Christian Counsellors (ACC) Code of Ethics.

Wellspring is an Affiliated Organisation number AT 326 of the Association of Christian Counsellors (ACC) and a partner in the Route One VCS Partnership.